RHRP-3 Frequently Asked Questions

The Reserve Health Readiness Program (RHRP-3)

The Defense Health Agency’s (DHA’s) Reserve Health Readiness Program (RHRP) provides health readiness services to military Service Components (SCs) of the Active Components, Department of Defense (DoD) Service Civilians, and Reserve Components (RCs):

  • Army Reserve and Army National Guard
  • Air Force Reserve and Air National Guard
  • Navy Reserve
  • Marine Forces Reserve
  • Coast Guard Reserve

RHRP-3 is the third generation of the RHRP contracts. The desired outcome and sole focus of the RHRP-3 contract is to support the DHA as a Combat Support Agency by responding quickly and effectively to SCs’ requirements for medical and dental readiness support, whether that be in a peacetime or wartime operations tempo.

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What is WellPoint Military Care?

WellPoint Military Care is an Anthem company formed in 2015 to address the health care needs for the Defense Health Agency and Department of Veterans Affairs.

What is the mission of RHRP-3?

The Defense Health Agency’s (DHA) Reserve Health Readiness Program (RHRP-3) provides health readiness services to Service Components, which are composed of the Reserve Components, Active Components, and Department of Defense/Service civilians.

RHRP provides medical readiness services to meet the medical and dental standards and requirements essential in maintaining a deployable force.

https://www.health.mil/Military-Health-Topics/Health-Readiness/Reserve-Health-Readiness-Program
What population does RHRP-3 Serve?

DHA’s RHRP Defense Health Agency’s (DHA) RHRP provides health readiness services to Reserve Components of the US Military.

Focus of the RHRP-3 contract is to support the DHA as a Combat Support Agency by responding quickly and effectively to requirements for medical and dental readiness support, whether that be in a peacetime or wartime operations tempo.

What services does RHRP-3 provide to service members?

Reserve Health Readiness Program (RHRP) services include immunizations, physical examinations, Periodic Health Assessments (PHA), Pre-Deployment Health Assessment, Post-Deployment Health Reassessments (PDHRA), Separation History and Physical Examinations (SHPE), Mental Health Assessments (MHA), dental examinations and x-rays, limited dental treatment, laboratory services, occupational health services, and other services as required to satisfy SC health readiness needs.

What location are RHRP-3 services provided?

Services are provided in every state, within the United States and its territories, the District of Columbia, and Germany.

How are services provided?

The majority of service are provided in group events (gatherings of Service Members [SMs] for provision of services face-to-face) at Service Center-designated, government sites (e.g., Armories, drill halls), and within the Contractor’s network of private sector providers (physician and dentist offices and clinics and individual Health Care Professionals [HCPs]).

Who is the RHRP-3 contract holder?

RHRP-3 was awarded by the DHA to QTC Medical Group, Inc., a Leidos Company.

What services does WellPoint Military Care (WMC) provide for RHRP-3?

WCM provides in-clinic dental and vision examinations to military reservists.

When is start of healthcare delivery?

Healthcare delivery for RHRP-3 is scheduled for February 2022.

What is the volume of services provided through RHRP?

The greatest requirement for group events thus far was a single week in which more than 18,600 Periodic Health Assessments (PHA), 16,500 dental examinations, 52,000 immunizations, 6,550 audiograms, 13,900 blood draws, 3,300 panoramic x-rays, 3,150 EKGs, and 19,550 vision screens were requested to be conducted in 351 locations in 49 states and Territories.

For fiscal year 2016, the monthly ranges for completed PHAs, dental examinations, and immunizations conducted in group events were 4,250 to 33,900; 4,500 to 28,500; and 1,200 to 56,100, respectively.

Is there a deductible or copay for any service under this program?

No

Who do I contact for eligibility and benefits questions?
Who do I contact for claims questions?

WMC Network Team, MilitaryCare@Anthem.com

Who do I contact for provider relations questions?

WMC Network Team, MilitaryCare@Anthem.com

Who do I contact for provider contracting questions?

WMC Network Team, MilitaryCare@Anthem.com

Member ID Cards – How do we identify WPC members?

Military personnel you treat hold DoD issued ID Cards.

Is Pre-authorization required, if yes how do I obtain pre-authorization?

All treatments require pre-authorization and referral recommendations shall be entered into the QTC RHRP IT system for service component approval prior to treatment.

No dental or vision services should be performed that have not been approved, coordinated and scheduled through Prime Contractor, QTC Medical Group, Inc.

How do I become a participating provider?

Contact the WMC Network Team at MilitaryCare@Anthem.com

What are the timely filing requirements?

No greater than 90 days from treatment.

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